Samsung Mobile Phone Insurance

Where there are Samsung Galaxys there are black holes, meteroid strikes and the more mundane 'Oh No!' moments such as loss, damage and theft. Those three we can help you with.

Here for those Oh No! Moments

  • EASY TO BREAK & EXPENSIVE TO REPLACE

    Samsung mobiles are beautifully designed, easy to damage and painfully expensive to replace.
  • A CASE ALONE IS NEVER ENOUGH PROTECTION

    A case won't provide 100% protection or prevent mechanical breakdowns and malfunctions.
  • THEY'RE ATTRACTIVE TO THIEVES

    The cutting edge design of the latest Samsung mobiles makes them a magnet for pickpockets and opportunist thieves.
  • THE COST OF UNAUTHORISED CALLS

    If you’re covered for theft, or theft and loss, you’re automatically protected against unauthorised calls. Nice.

Why Protect your Samsung?

The mobile phone gang war has been raging for what seems forever - Android or Apple? Apple or Samsung? Within the past few years Samsung has challenged Apple's dominance in the smartphone market and created a split in mobile usage - if you're here reading this then we're guessing you're firmly flying the flag for Team Samsung! Go you!

Devotion to the latest model doesn't come cheap though. The latest Samsung Galaxy S22 models cost in excess of £800. Ouch. Therefore, it's no wonder that specialist repair services often also comes at a premium price too.

Samsung phone insurance stops you from running up expensive repair costs, or having to shell out for a brand new phone if you lose or damage yours.

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UK Customer

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Common Questions

  • 1.What is Samsung mobile phone insurance and what does it cover?

    Samsung specific insurance policies can include covering the cost of services provided by your local Samsung store, so you get brand-standard repairs or your mitts on a replacement phone in quick-smart time. Getting insurance cover that offers specific provider service and repair could also help maintain the second-hand value of your handset.

    Our Samsung phone insurance covers you for whatever happens to your precious phone - whether it’s lost, damaged or stolen, and gives you the peace of mind that means you don’t have to carry it around in bubble wrap.

    If you take out Samsung phone insurance cover with Protect Your Gadget, you will be covered for accidental damage and mechanical breakdown as standard. You can also add theft, or theft and loss cover, by selecting our Protect Plus or Protect Premium policies.

    Our Samsung phone insurance has key benefits, including:

    • Liquid damage: to protect you when you drop your phone in a sink full of dishwater...
    • Overseas travel: where you go, your phone can go too.
    • Accessories: but usually only if they’re attached to the phone.

    “But what about cosmetic damage?” we hear you cry. Unfortunately, dents and scratches that don’t stop your beloved Samsung from working won’t be covered. Cover is only provided in cases where a phone is damaged to the point where routine functionality has been lost. If it is dented or scratched, for example, but still works as expected then repair or replacement will not be provided.

  • 2.Will Samsung mobile phone insurance cover me for unauthorised calls and downloads?

    If you have purchased our Protect Plus policy you'll be covered if you make a successful claim for theft and discover you have been charged for calls, texts or data as a result of someone else using your phone. Note that it's restricted to calls and data used within 24 hours of the theft and will also include fraudulent e-wallet transactions.

    If you have taken the additional loss cover included in our Protect Premium policy then this benefit may also apply in the event you make a successful claim for loss. The SIM card will need to be registered to you or a family member for these charges to be covered.

  • 3.How do I make a claim on my Samsung phone insurance?

    You can make a claim online 24/7 via our online claims portal.

    You must register your claim as soon as possible from discovery of the incident (or in the event of an incident occurring outside of the United Kingdom, as soon as possible on returning to the United Kingdom).

    Please read and follow our claim procedure to ensure your claim is processed with the minimum delay. Failure to observe these procedures may invalidate Your claim.

    For Theft, loss and Malicious Damage Claims - you must notify the appropriate local Police authority within 24 hours of discovering the incident and obtain a Crime Reference / Lost Property number and a copy of the Police Crime Report.

    You'll also need to inform your network provider so they can block its usage.

  • 4.Who can take out Samsung Phone Insurance?

    You must be a UK resident aged 18 years or over to take out a gadget insurance policy through Protect Your Gadget. Samsung owners under the age of 18, that live in the same household as the policy holder, will need a parent or other carer to purchase a policy on their behalf.

You Get Covered.
They Get Connected.

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GOT A TABLET TOO? WE GOT YOUR BACK

We know some of you are teched up to the eyeballs. Buying a multi-gadget policy can cost less than insuring all your gadgets separately.

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